Business Solutions & Software Group Blog

Most employees look at multi-factor authentication as an inconvenience, despite knowing that it’s in the company’s best interest to use it. However, the innovation of SIM swapping has left one of the most common methods of MFA, SMS authentication, in a precarious situation. With these types of hacks, cybercriminals don’t need access to your phone; all they need to do is trick customer service into porting your phone number to a new device in their possession.

To paraphrase the titular character’s philosophy from the 1986 dramedy Ferris Bueller’s Day Off, technology moves pretty fast… if you don’t stop and look around every once in a while, you might miss it.

We’ve already seen technology take major strides this year, with many innovations offering utility in business settings. Let’s discuss five, and how they could impact the technology we use in the future.

In business, technology is a lot like the weather: if you don’t like it, wait five minutes and it’ll change. For a small business, those changes don’t always feel like a refreshing breeze, they feel like a localized thunderstorm inside your server room.

When you’re busy growing a company, you shouldn’t have to play amateur sleuth to figure out why the Wi-Fi is acting up or why the printer is speaking in riddles.

How many tools on your infrastructure don’t play well with others? Do you just look for the next quick fix rather than build out a system of interconnected apps that all work in tandem to support your business efforts? If you don’t put in considerable effort in this regard, it could negatively impact your operations and create tech debt that’s hard to recover from.

I want you to do something for a moment. Think about each of your employees and how it would impact your operations if they suddenly quit… without actually quitting.

The quiet quitting phenomenon has become fairly notorious, as has one of its largest contributors: notification fatigue. Let’s talk about what notification fatigue is, the impacts it can have on your team members, and—most importantly—what can be done about it. 

What if you decided to turn to an AI program for assistance with something—let’s say a client proposal—only to discover, in the middle of signing the contract, that the AI had made up and included a half-off discount on the very thing that brought you most of your profit?

While hopefully hypothetical, this scenario can easily happen. So, while AI can be and often is a serious asset to business productivity, this is only the case when you are also paying attention. Let’s consider a few shortcomings that you avoid with the help of your human employees running interference. 

Does your business look at its Point of Sale (POS) system as a simple digital cash register? In reality, it’s the centralized system that keeps your business running. When it works, it works, but when it doesn’t, your entire business could grind to a halt. These systems are much more complex than they used to be, so we want to help you adjust by addressing the five greatest challenges that your business will face with its modern POS system.

For technology professionals, supporting small businesses is a constant balance between high-stakes problem-solving and strategic frustration. While tools are more accessible than ever, the gap between owning technology and utilizing it correctly remains a primary point of contention. As we move through 2026, IT experts are focusing on four critical areas where businesses must evolve.

Countless businesses out there rely on patchwork systems of spreadsheets, sticky notes, and emails to keep their customer relationships in an acceptable state. The problem is that this is no way to conduct customer relations, and the more you rely on manual systems like these, the more organizational debt you accumulate over time. Poor customer relationship management will cost your business hundreds of hours of lost productivity, and with that comes lost sales and opportunities. It doesn’t have to be this way.

The rise of artificial intelligence (AI) has sparked excitement, innovation, and, let's be honest, a fair bit of anxiety. It's a conversation happening in offices, factories, and even around dinner tables: "Is AI coming for my job?" It's a valid concern. We've seen incredible advancements, from AI writing articles and generating art to automating complex data analysis. So, how many jobs are truly at risk, and what does this mean for the future of work?

The money you throw at anything to do with your business can work as one of two things: a fix or an investment. Obviously, the latter option is the better one, but how can you tell if your spending is actually helping support your future successes?

Here, you’ll find four questions that will act as a sort of litmus test to help you answer that question.

If your business is tired of dealing with distorted audio, dropped calls, and general telephone bill chaos, you’re not alone. Countless small businesses are in the same boat, struggling against their telephone provider as they try to run their business in a more efficient manner. Voice over Internet Protocol, or VoIP, offers a comprehensive solution to this dilemma, provided you take the time to implement a system that works for you.

That’s what we’re going over today—how to find the right VoIP solution for your SMB and avoid the five most common mistakes they encounter when doing so.

If your company's main computer system completely crashes—we’re talking total shutdown from a dead hard drive, a nasty virus like ransomware, or someone majorly messing up—what actually happens?

For a lot of businesses, the plan is that one dusty external hard drive they plug in at the end of the day. That's not a plan; it's a wish… and when everything goes dark, wishing won't save your job or the business.

While remote work presents many benefits, it has also created challenges, particularly due to the lack of visibility you have over your employees—at least physically. While you hope that trust is enough to carry your business, hope is not a plan for employee productivity. You’ll also need tools and methods to monitor your team so you can hold them accountable. We’re here to deliver the fix to your employee productivity needs.

Do you remember Tay? In 2016, Microsoft launched an AI chatbot on Twitter, named Tay, designed to learn from casual and playful conversation. The result was a spectacular public failure. Within 16 hours, the Internet had taught Tay to be wildly offensive, racist, and conspiratorial. Microsoft had to pull the plug in a panic.

Remote and hybrid work aren’t going away, so you can’t expect that today’s workforce won’t demand them in at least some capacity. That means your business needs to be ready to deliver these expectations in at least some capacity, especially if you want to remain competitive. If you aren’t willing to commit to full-on remote work, a hybrid approach combines the flexibility of remote work with the need for in-house operations, and is a perfectly suitable way to offer what employees want and need without sacrificing productivity and security.

You’ve invested serious money into your manufacturing equipment. We’re talking about your half-million-dollar workhorses that are supposed to be driving profit. If you’re being honest, though, you’re often just waiting for the next thing to break.

You run your machines hard, and if you only act when the alarm sounds, the grinding noise gets too loud, or the machine throws that dreaded red maintenance light, you’re cooked.

Generative AI is everywhere now, and businesses are racing to embrace the opportunities it is creating. That said, this needs to be done with caution. Let’s go over some common errors to watch out for and avoid.

It can be challenging for small to medium-sized businesses to see the true value of artificial intelligence. After all, up until not that long ago, most people associated AI with things like the Terminator, so it has a bit of a reputation to make up for. Regardless, AI is now accessible enough that even these SMBs can embrace its features.

Let’s review some of the ways you could incorporate AI into your business, relatively easily.

You’ve probably heard various terms like network hubs, network switches, and network routers, but do you know what these devices are, and more importantly, what differentiates them from one another? Each of these devices serves a different purpose, and depending on your business’ needs, one might be better than the other. Let’s look at the differences between all of these networking devices and why you might choose each one for running your business.