Business Solutions & Software Group Blog

Your business should actively work to maximize its customer potential, and the only way to do this is through a customer relationship management tool, or CRM solution. If you’re using a CRM to the best of your ability, you can use your existing client base to make more money while also bringing more leads to the table.

Having the right mindset is half the battle for completing any task, but it’s especially important in circumstances such as remote work. Let’s explore some of the important concepts of mindset and what upper admin and management can do to support workers as they foster the mindset appropriate for remote work.

Establishing and nurturing positive customer relationships stands as important for any business. A vital tool in achieving this goal is the implementation of a customer relationship management (CRM) platform. While many CRMs share common features, some offer more advanced capabilities at a higher cost. This month, we will explore the suitable CRM options for businesses at different levels.

In 2022, Microsoft introduced the concept of "productivity paranoia," highlighting managers' overwhelming concerns that remote workers might not be operating at peak efficiency. As remote and hybrid work models persist, however, a new manifestation has surfaced: the pervasive feeling among workers that they must constantly prove their productivity while working from home.

It’s been a few years since remote work was suddenly thrust into popularity, and in that time, remote or hybrid styles of work have become a means for businesses to return to normal operations without requiring a full return to the office. While many seem perfectly content to continue operating in this way, there are businesses that are pushing for a return to how things once were.

Let’s talk about why this strategy may not be all that wise.

It’s undeniable that remote work offers numerous benefits for workers and for businesses, but like anything good, it also presents challenges—namely in that it can affect employees' productivity. Here are five common problems remote employees may face in maintaining productivity.

If you want your business to succeed, you’ll need to make sure you have a data backup solution in place. Additionally, this data backup solution needs to have two specific metrics nailed down: recovery point objective (RPO) and recovery time objective (RTO). Let’s discuss what these metrics mean and why they are so important for data recovery.

Operational challenges not only impede growth but can also give rise to a cascade of other issues that jeopardize a business' long-term success. Recognizing these challenges can be tricky in the midst of daily battles, so let's explore some effective solutions for common operational problems faced by small businesses.

It’s no secret that efficient time management plays a pivotal role in enhancing productivity. Unfortunately, mastering individual efficiency is more than a problem. This skill can be challenging. To help ease this challenge, we wanted to share three simple steps to elevate your personal and professional efficiency.

Technology plays a dual role within your business—it's not only indispensable for its well-being—it’s also a facet that remains under your complete control. Of course, this is a progressively rare attribute in business. To maximize the potential of your business technology, adopting a proactive management approach is paramount. In this blog post, we'll delve into the reasons why maintaining a proactive stance in technology management can yield substantial cost savings for your business.

Technology plays a big role in most businesses, but its single most important role is to support the people that work for you. Many employees have demands when it comes to the technology that organizations provide for them. If these demands aren’t met, they are more apt to move on to a company that will meet them. In this blog, we discuss how technology works to reinforce your employees’ productivity. 

Businesses depend on productivity, so being able to determine what it looks like is pretty important for any business decision maker. Of course, it looks different to every business because no two organizations operate in the same fashion or are managed the same way. In this blog, we outline some metrics that you should be tracking to help you determine if you are meeting productivity expectations or not.

In computing, there is no bigger issue than the integration of artificial intelligence (AI). It is seen as fundamental to the future of modern computing. Many organizations have invested in the development of this technology, and as expected Microsoft has been one of these companies. This week, we take a brief look at how Microsoft is advancing AI.

With technology, you can take just about any facet of running a business and make it more efficient, including your sales processes. Let’s look at some of the ways that businesses can utilize technology to give their sales teams a boost.

When a business needs to improve processes, they might turn to technology as a means to solve specific operational challenges. However, the implementation of technology is only as effective as the technology is at resolving the aforementioned problem, and if it doesn’t solve the specific challenges of the business, implementing new tech could potentially hold a business back. Let’s look at how you can implement the right technology for your organization for long-term success.

Technology is a great enabler of productivity, and you can use it to build better habits that can compound your productivity over time. Let’s look at a concept called habit stacking that can be used to great impact.

When you’re the one in charge, you have decisions to make about business responsibilities, tasks, and duties, as well as who will carry them out. You hire employees to handle it all, but there are plenty of different ways to delegate tasks based on your personal management style and the work style of your team.

If you asked your workers to provide their feedback on digital monitoring, do you think they would be in favor of it or against it? A survey indicates that perhaps digital monitoring is not the controversial topic it was once considered in the workplace, at least to a certain extent. The catch? Monitoring has to give them opportunities to improve their job performance, and it shouldn’t get in the way of them doing their jobs.

Taking care of your technology is vitally important, and that’s something that we as a managed service provider will always espouse, but the truth is that your technology is only as effective as the people using it. Therefore, you should make sure to take proper care of your team, too, and one way you can do this is by sharing these workplace stretches with them. The right stretches can improve physical health, which in turn improves other aspects of their lives—including their work.

At this point in our productivity blog journey, we’ve discussed what productivity is, how it can be measured, and what goes into protecting it. To wrap things up, we’re discussing what you can do to maximize productivity for your employees so that your business can grow and prosper.